Refund & Returns Policy

There is no form. A message with your order number is enough.

1. Write to us.Send your order number, the item and the reason by WhatsApp or e-mail. If the item is damaged or wrong, add a photo or a short video of the item, the packaging and the parcel label.
2. We reply within 3 days.We approve your request, or tell you what we still need. If the item has to come back, we send you the return address.
3. Send it back, if we ask.Please do not post anything before we approve it, because the return address is not always the address you ordered from. Use a tracked service and keep the receipt.
4. You get your money.We send your refund within 7 days of approval, or of the item arriving back if a return is needed.

Some requests skip step 3. For a low-value item that arrives damaged or wrong, we may refund or replace it without asking you to send it back.

• Before we ship it: you can cancel for free. Write to us as soon as you can. If the order has not left our supplier yet, we cancel it and refund anything you paid.
• After it has shipped: we cannot stop the parcel. You can accept it and return it (see below), or refuse it at the door. Please tell us first, so we can check with the courier.
• Cash on delivery: a parcel that is refused without notice costs us shipping both ways. If this keeps happening, we may ask for advance payment on later orders.

You can return most items within 14 days of delivery, for any reason, if they are:

• unused and in the original packaging, with all parts, accessories and tags (you may open and try an item the way you would in a shop);
• reported to us within the 14 days.

When you simply changed your mind, you pay the return shipping. We tell you the cheapest tracked option before you send anything. If an item comes back used, damaged or incomplete, we may refund less, or send it back to you.

What we cannot take back if you changed your mind

• items made or customised for you;
• hygiene and personal-care items once opened or unsealed (razors, cosmetics, earbuds with the seal broken);
• food, supplements and other perishable items;
• digital products and codes once delivered;
• items damaged by misuse.

If an item arrives damaged, faulty, incomplete or different from what you ordered, we put it right at our cost.

• Tell us within 7 days of delivery, with photos or a short video of the item, the packaging and the parcel label.
• You choose: a replacement (if we have stock) or a full refund.
• We pay the return shipping (or refund what you paid to send it), and we refund the delivery fee for that item.

If the fault shows up later, after the 7 days, your legal guarantee rights still apply. Write to us and we will look at it fairly.

When the parcel arrives, please check it. If it is visibly damaged, tell the courier before you sign. It makes things faster, but it is not a condition for your refund.

• Paid cash on delivery: by bank transfer or mobile wallet. Tell us which you prefer and send the details.
• When: within 7 days of approval, or of the item arriving back if a return is needed.
• Delivery fee: refunded when the mistake is ours (damaged, faulty or wrong item). If you changed your mind, it is refunded where the law requires it.

If your parcel is late, shows as delivered but did not reach you, or is lost, write to us. We check with the courier and the supplier. If it cannot be found, we send it again or refund you in full.

If delivery is more than 15 days late compared with the date we gave you, you can cancel the order and get a full refund. We do not ask you to wait longer.

This policy adds to your rights under the consumer law where you live. It never takes them away. If your local law gives you more, the law applies.

• EU and UK: you can cancel a distance purchase within 14 days of receiving the goods, without giving a reason. Our 14-day window is never shorter than this.
• Saudi Arabia and the Gulf: under the Saudi E-Commerce Law you can withdraw from an online purchase within 7 days of receiving an unused product, except for the categories the law lists. Our 14-day window is longer. Consumer-protection laws in the other Gulf countries also continue to protect you.
• United States: there is no general legal right to cancel an online purchase, so our 14-day window is something we offer on top. Your rights for defective or misdescribed goods are not affected.
• Canada: provincial consumer-protection laws apply, and our 14-day window is offered on top of them.

We may update this page. The date at the top shows when it last changed. Orders you already placed stay under the policy that applied when you ordered.

Send us your order number and tell us what happened. We will take it from there.